Artist Update

Thanks everybody for being such awesome folks! I am so very appreciative for your kindness, patience and support. Many of you know about my 28 year old daughter Kaitlynn’s uterine cancer diagnosis in early August. Yesterday she underwent surgery to remove her uterus, both ovaries, both fallopian tubes and cervix. I am very thankful to report that her surgery went very well and she is back home today recovering. We are now waiting for the pathology report which takes about a week to come back. For more details on Kaitlynn click here.

Kaitlynn Humphrey & Mom (Betty Coffman)

As you can imagine the stress level and anxiety of the past few weeks has been absolutely crippling for me. And although I have done my absolute best to keep myself on track for accurate packages, timely completions and customer inquiries I have no doubt that I have may have missed some little things along the way. Please let me know if you have received a shipment within the past 14 days and you have any missing items and I will do my best to make sure everything is corrected for you. I apologize in advance for any mistakes or oversights I may have accidentally made during this time.

The Relocation: I have done my best to keep everyone updated on studio changes and timelines for our relocation. It has been a unique situation and we have faced several delays with our builder. BUT, finally we are within the final weeks of the actual move. The photography studio is packed and ready for the move. The paint and rooting studio setup remains active as I am still working on orders every day.

I have posted the calendar of closure period that we have set aside for the move on the PROGRESS PAGE. If you have placed an order and are waiting for a baby delivery please view the calendar to see the changes. My goal is to maintain fluidity during the move and to keep orders as much on track as possible. I do NOT make promises I am not 100% sure I will be able to keep. That is why there are days blocked off on the calendar and orders have been moved out to accommodate that period of transition.

2020-2021 COVID-19 Delays: I would like to make sure that everyone understands the impact that the pandemic has had on completions. Normal processing times are back in effect thank goodness! This means orders are expected to deliver in 16-32 weeks with the goal of delivery at 16 weeks. I always do my very best to get orders out as quickly as I can.  But this work takes time and rushed babies ALWAYS look like rushed babies. 

The pandemic manufacturing delays were an industry wide crisis.  Over 70% of DP Creations kits were out of production for months.  Macpherson also had hundreds of kits that were out of production, as well from June/July 2020 to late spring. In fact, I still have a handful of orders from last fall that have yet to be restocked.  When the plethora of restocked kits finally arrived it created even more problems in the flow of work because now EVERYTHING was due at once.  Orders that were placed from August 2020 to March 2021 have experienced the most significant delays. Their babies will deliver as soon as possible and will come with a free baby voucher as a thank you for having such patience and kindness in this unprecedented situation.

Believe me when I say that completing orders is my FIRST PRIORITY and creates the most stress for me as I absolutely loathe keeping my collectors waiting for their babies. Being only one human being struggling against a backlog of orders has been one of the most stressful times in my career as an artist.

Most folks don’t truly understand the amount of work that is required to create a hyper-realistic art doll in normal circumstances much less how the extreme overload of backordered materials HEAVILY impacted completion dates. I have done my absolute best to complete orders as smoothly and efficiently as possible WITHOUT compromising quality.

While I could have rushed these backordered babies in order to get completions checked off I DID NOT and I WILL NOT. My customers didn’t create the pandemic delays (neither did I) and they certainly didn’t pay for rushed babies of lesser quality. It is difficult to get a full picture of behind the scenes happenings and that is why I am using this post to create more transparency in my studio operations and in my schedule so that buyers have a better understanding of the unique situation myself and undoubtedly countless other artists and small business owners have found themselves in over the past 18 months.

My Schedule: I work from 7am to 7pm with a 90 minute mid day break. Some days I work until after 8:30pm. My work week consists of all 7 days. I don’t take days off except for health or family reasons and those are taken as sparingly as possible and are announced on the calendar as soon as I know about them.  I spend 8-16 hours each weekend to log more progress on orders that have been waiting the longest. 

This is just the studio/artistic work and doesn’t include replying to customer emails or other business operations.  Those tasks are completed daily from around 7pm (or whenever I close the studio) until I fall out from exhaustion. And, if I wake in the middle of the night I usually pick up where I left off.  I love my work.  I am deeply thankful to God for my art career. This work literally FEEDS & HOUSES MY FAMILY! So please know that I am not complaining at all. I just want to make sure that everyone understands the complexity of this work and what happens behind the curtains things that nobody except my family ever sees. I want you to know how much this work, your custom babies – YOUR INVESTMENT IN ME truly means to me. You are each a cherished gift to me. I am honored that you chose me to be your custom baby artist.

Thank you for reading! And again, thank you for supporting my artistry.

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