100% Satisfaction Guarantee

It is my goal that you be happy with your purchase and that you have an excellent buying experience. I understand that sometimes a baby might not meet an expectant mommy’s vision. In these instances, the following options are available to you.

  1. Send the baby back for alteration (buyer pays shipping).
  2. Refund via resale in my shop. Baby will be returned to me, listed in my store at the original purchase price and when the baby is sold – you get your money back. This option can take some time depending on the current demand for the baby you returned and shopping trends at that time.
    1. You will NOT be given a refund unless and until your doll sells.
  3. Brand New Baby. This allows you to have another baby created from a different kit that I have IN STOCK at that time. You will be given the kits I have to choose from. The new baby will have a standard 16 week delivery.


Your Baby must come back to me in original condition. Package must be insured for the full value of the doll with tracking. Submit return request within 48 hours of receipt of delivery by submitting the form at the weblink that will be provided with your baby shipment.


Buyer agrees to the following terms and conditions of this purchase.

1. Processing time BEGINS when I have received the blank kit & materials for your purchase.

2. Standard delivery is 16-28 weeks. Patience is required!

3. There are no refunds, no cancellations and no returns on any custom made doll. Slanderous comments online in an attempt to force a refund are categorized as extortion and are prosecuted in a court of law. This is the company’s standard response both domestic and abroad.

4. Reporting your transaction as an item not received FORCES immediate shipment of incomplete item. Please be patient and communicate with ME directly regarding your order. Once an item not received report has been issued it is out of my hands. Your incomplete doll must be sent at that time.

5. There are NO CANCELLATIONS on ANY ORDER on Etsy. ALL sales are FINAL. If you ordered the wrong baby by accident I can change the kit for you at no cost as long as the baby has not yet been started.

Standard Processing Time: 16+ Weeks.
Why so long? Visit this page to see the process of creating a beautifully realistic reborn baby: https://bettyjcoffman.com/babywaitexplained/


♦ ️Listing Images Are NOT The Baby You will Receive and many are NOT my work. To verify my work, please see my portfolio.

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